FOR EVERY TEAM
One source of truth for everyone who touches the product.
Use it on your own to get unstuck, or live with a customer. Same knowledge and sources, shaped for each team.
Close deals without waiting on engineering.
Reps answer technical and licensing questions on the spot, in the customer's language, with a line they can say aloud.
- Live answers with an outcome first
- Workarounds when the answer is no
- Follow-up emails drafted after the call
- Feature requests filed to Jira automatically
INTERNAL QUESTIONIs canary in our plan?
Let me confirmPlans questions follow your pricing rules, so it is held for a quick check.Owner fact · Plans
LIVE ON A CUSTOMER CALLDoes it support SAML with Okta?
✓ YesYes. Set up SAML under Settings, then Identity. Okta is supported.2 sources · docs, code
Resolve escalations in minutes.
Support engineers ask how the product really behaves, down to the code path and the exact screen.
- Answers cite file, line and commit
- Exact menu paths and screens
- Known issues from resolved tickets
- Escalate to an expert in Slack
INTERNAL QUESTIONWhy does a webhook return 409 after a retry?
✓ AnswerRetries reuse the idempotency key, so a duplicate within 24 h returns 409 by design.webhooks/retry.go:88
LIVE ON A CUSTOMER CALLCustomer says export is greyed out.
◐ DependsExport needs the Admin role on Free plans. On Pro, Members can export.UI map · Settings › Export
Every customer gets the expert answer.
CSMs walk customers through setup with step-by-step answers that match their plan, version and deployment.
- Answers match the customer's plan and version
- Guided steps with screenshots
- Customer-safe replies by default
- Notes and summaries saved to the CRM
INTERNAL QUESTIONHow do we migrate 2,000 users?
↻ Another wayNo bulk import in the UI. Use the CSV import API with SCIM to sync groups.2 sources · API docs
LIVE ON A CUSTOMER CALLCan members see billing?
✕ NoOnly Owners see billing. Admins can view invoices from Settings.UI map · Billing
Protect engineering focus time.
Engineers and PMs get answers from the code itself, and see which questions customers keep asking.
- Code-level answers with exact references
- Gaps show what docs are missing
- Feature requests grouped by demand
- Teach Qyeries by recording a walkthrough
INTERNAL QUESTIONWhere do we validate project identifiers?
✓ AnswerIn apps/api/projects/validators.py. 1 to 12 uppercase letters or digits.validators.py:41
LIVE ON A CUSTOMER CALLWhat do customers ask most this month?
✓ InsightLicensing tiers, webhook retries and GraphQL federation lead the gaps.Gaps · 30 days
Ramp in days, not months.
New team members learn the product by asking it, in their own words, at any time.
- Plain-language explanations
- Links to the exact screen
- Answers in English, Tamil, Hindi, Spanish
- Private: ask without judgement
INTERNAL QUESTIONCycle vs module?
✓ AnswerA cycle is a time-boxed sprint. A module groups work by feature and can span cycles.docs · Concepts
LIVE ON A CUSTOMER CALLHow do I try this safely?
✓ AnswerUse the demo workspace. Changes there never reach customers.Owner fact · Environments
FOR EVERY TEAM
Give every team the answer.
Sales, support, success, engineering and new hires, all asking the same source of truth.